Returns & Exchanges
At Redcast Heritage Co., we want you to be fully satisfied with your purchase, which is why we offer a 14-day return period for all unworn and unwashed items. Whether you need a different size or a full refund, our team is committed to ensuring a seamless experience for every heritage enthusiast.
Initiate Your Request
Visit our online returns portal or contact our support team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags, labels, and extra accessories are included and the garment is in its original condition.
Ship the Item
Affix the provided shipping label or use your preferred tracked courier service to send the package back to our warehouse in Madrid, Spain.
Inspection and Refund
Once our quality control team inspects and approves the returned items, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing